Alorica Philippines to Open New Center in Cebu

U.S. outsourcer Alorica is opening a new customer service call center in the Philippine province of Cebu.

The new center represents Alorica’s growing presence in the Philippines. Alorica already employees some 3,000 people in the Philippines and plans to significantly increase that number in the next year. “Opening a new facility, offering employment and career growth opportunities is always exciting to announce,” Alorica chairman Andy Lee said.

Alorica Incorporated is a call center company with 36 facilities worldwide. Established in 1999, the company has grown to twenty-thousand employees. Currently, the company is headquartered is in Chino, California.

Read more at Fifth Quadrant

Photo from Alorica.com

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Midnight Food Rave for Call Center Owls at The Fort

Scene from the Midnight Mercato

Beginning February 29, 2012 and all Wednesday nights therein, a late night food market will be open from 10:00pm to 3:00am (including every Friday and Saturday nights). Welcome to “Midnight Mercato” at the 34th Street and 8th Avenue of Bonifacio Global City (beside MC Home Depot). Free wi-fi. Live bands. What more can a call center professional ask for?

Text from Midnight Mercato:

Are you looking for a place to indulge your late night food cravings on a Wednesday night? Or you can’t wait until the weekend to visit your favorite late night food markets?

Then Midnight Mercato, Metro Manila’s premiere late night weekend food market, will be open on Wednesday nights starting February 29 to answer your foodie call!

Indulge in the Midnight Mercato experience and enjoy an extensive selection of foodie favorites – steamed cheeseburgers, crunchy pork belly, wagyu steak on a sticks, deep dish pizzas, authentic Vigan empanadas, ice-cream filled mochi balls, specialty milk teas, dark lager beer cheesecakes – straight from the kitchens of home-based and specialty chefs, while enjoying live acoustic performances and free wi-fi. Wednesday Midnight Mercato is perfect way to celebrate the middle of the week!

Midnght Mercato is open from 10:00pm to 3:00am every Friday, Saturday and Wednesday (starting February 29) and Mercato Centrale is open every Saturday and Sunday from 7:00am to 2:00pm. Midnight Mercato is located at the corner of 34th street and 8th avenue beside MC Home Depot in Bonifacio Global City.

For more information, please visit their website www.midnightmercato.com or their Facebook account. For vendor booth rental or venue rental inquiries, please email admin@mercatocentrale.ph or text 0917-840-1152.

Source: Midnight Mercato Centrale Organizer

Photo submitted by RJ Ledesma of Mercato Centrale

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US Anti-outsourcing Bill a Filipino-American Concern

Photo by banggigay at Flickr.com

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The recent anti-outsourcing bill proposed by Senator Charles Schumer is a source of concern for the Filipino American community.  The Shcumer bill, places a tax on outsourcing and Filipinos in the U.S. it is going to hurt businesses in the Philippines and give the U.S. a bad image. The bill puts a 25-cent tax on each call made to a call center based outside the U.S. Members of the Filipino-American community traveled to the capital to visit Senators Kristen Gillibrand and Charles Schumer to express their opposition to the bill. A letter from the National Federation of Filipino American Associations (NaFFAA) to Sen. Schumer said that the proposal is incongruous with the impression of America as a big brother.

The proposal has passed in the House. It is now in the Senate for scrutiny and its primary purpose is to create a disincentive for outsourcing.

Read more at Blogger News Network

Set up and operate a call center on a shoestring budget

Thursday, 22 April 2010 10:00 PM Rafael Pekson II

Photo by Raffy Pekson II

When everyone thinks you should also join the fray of setting up a call center, you wonder if it’s the right thing to do. Though many have succeeded in building one from scratch, others have also failed nonetheless. This three-part series intends to provide you with a practical guide to set up and operate your call center in a simple yet profitable manner within the context of the Philippine business world.

Read more at Philippine Online Chronicle

Best On-demand Hosted Call Center Solution in the Philippines

L-R: Fred Cote, Raffy Pekson II and Chris Persaud

The CEO and COO of KUNNECT recently visited the Philippines to launch its call center technology solutions to the Philippine BPO market. Fred Cote, co-founder and CEO, spoke at the October 12 meeting of the members of the Call Center Association of the Philippines (CCAP) in Shangri-La Hotel Makati. Mr. Cote presented KUNNECT as a viable, inexpensive call center solution for immediate operations without the need for costly and time-consuming setup, calling it the “best in its class” of a full suite of call center features and functionality. Together with Mr. Cote were Chris Persaud, COO of KUNNECT, and Raffy Pekson II, the Country Representative of KUNNECT in the Philippines.

Read more at Work and Coffee.

Tata Group of India setting up Call Center in Philippines

Tata Group of India is setting up call center operations here, with an initial capacity of 250-300 seats. The group was looking at areas in the Visayas and Mindanao.