Alorica Philippines to Open New Center in Cebu

U.S. outsourcer Alorica is opening a new customer service call center in the Philippine province of Cebu.

The new center represents Alorica’s growing presence in the Philippines. Alorica already employees some 3,000 people in the Philippines and plans to significantly increase that number in the next year. “Opening a new facility, offering employment and career growth opportunities is always exciting to announce,” Alorica chairman Andy Lee said.

Alorica Incorporated is a call center company with 36 facilities worldwide. Established in 1999, the company has grown to twenty-thousand employees. Currently, the company is headquartered is in Chino, California.

Read more at Fifth Quadrant

Photo from Alorica.com

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82 Tourist Police Deployed in Central Philippines

Photo by Blackmantis (R.L.Black) at Flickr.com

Eighty-two new tourist police officers were recently deployed in tourist spots around the Central Visayas. The officers will man tourist police assistance centers in Cebu, Lapu-Lapu City, Bohol, Negros Oriental and Siquijor. In addition to being trained in the usual skills to aid tourists, the police were taught scuba diving so they can assist in ocean emergencies. Another 60 officers are being trained for duty on Cebu because the province has so many beach resorts.

Source: World Travel Watch

Philippine Cities Cebu, Makati, Quezon City, Mandaluyong in Top Global Outsourcing Lists

Cebu City hits the number one spot in Trendsiff.com’s Top 50 Emerging Global Outsourcing Cities. Shanghai and Beijing cities, both in China, followed Cebu City in the list. Makati City, on the other hand, makes the 8th place in the Top 8 Global Outsourcing Centers. This list includes (from the top) Bangalore, Chennai, Delhi, Hyderabad, Mumbai and Pune, all from India, and Dublin in Ireland.

There are also two Philippine cities that is part of the 2008 Top 50 newly-emerging outsourcing hotspots, namely, Quezon City (21st) and Mandaluyong City (45th).

The studies’ overall ranking are based on the following location assessment categories: scale and quality of workforce, cost, business catalyst, risk profile, infrastructure availability, and quality of life. Also, the “choice city” has now given way to “choice of country.”

The lists are according to a study by CyberMedia’s Global Services and investment advisory firm Tholons.

Reference: Trendsiff.com

Qantas Holidays and Viva! Holidays in the Philippines

Qantas Holidays and Viva! Holidays announce the release of the new Philippines product range. As the only major wholesaler currently selling the 2009/2010 range of Philippines holiday packages, the focus is on offering a ‘one stop shop’ option for agents and their clients. A comprehensive selection of almost 30 different hotels spread across regions including Manila, Cebu, Mactan Island, Boracay, Palawan and Bohol, giving agents the opportunity to create unique and varied holidays for honeymooners, couples, adventure travellers and families. Options include packages such as five nights accommodation including breakfast at the Boracay Regency Beach Resort from $460 per person, twin share. Valid for travel on selected dates from 31 August – 30 September 2009.

For more information or to book, call 13 27 87 or visit qantasholidays.com.au/agents.

Source: Travel Blackboard.

New BPO Center in Cebu

724Care Inc. is a premier provider of business process outsourcing (BPO) services. The US company has reportedly opened a new call center in Cebu Philippines to accommodate increasing demand from a range of international clients. Nikolai Boutvine, CEO of 724Care, says his clients are very pleased with the Cebu talent as it relies on the recruitment and training of qualified call center personnel. Founded in 2006, 724Care is currently focusing on the sales inbound voice support and non-voice based segment of contact center services.

First “Green” IT Building Opens in Cebu

The Philippines’ first “Green” IT building will open its 9-story, 100,000 square-foot building next month in Cebu. It will be located at the North Reclamation area located in Mandaue City. Robinland, Inc., the owner of the new building, says BPO companies and other locators can save on utility costs as the building boasts to be efficient in the consumption of energy and water, besides the materials used to build the ediffice. Solar energy, efficient use of new aircondition equipment, cooling processes that block external heat and other technologies will be implemented in the said building.

Click here to read the Business World article.