Bits and Snippets of the Philippines

Basic Reading of Global Filipinos

New BPO Center in Cebu

with 3 comments

724Care Inc. is a premier provider of business process outsourcing (BPO) services. The US company has reportedly opened a new call center in Cebu Philippines to accommodate increasing demand from a range of international clients. Nikolai Boutvine, CEO of 724Care, says his clients are very pleased with the Cebu talent as it relies on the recruitment and training of qualified call center personnel. Founded in 2006, 724Care is currently focusing on the sales inbound voice support and non-voice based segment of contact center services.

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Written by Raffy Pekson II

May 28, 2009 at 3:14 pm

3 Responses

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  1. since I was started to study in college, I wish that soon i finish my studies, I hope that could land a job as a call center agent… because it uses a skill in communication, specially your talking to other countries… and call centers is one of the solution to our financial crisis here in philippines, but still sad, because not all filipinos will be accomodated in call centers.

    still, it really helps us through the BPO.

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    Jeremy Ollave

    July 3, 2009 at 2:29 am

    • Hello Jeremy.

      Some information to help you by:

      – The call center industry is growing an average of 20% every year – the only industry.
      – The other industry that’s up is local tourism, but that’s only this year.
      – 80% of total call center seats in the Philippines are inbound-oriented: customer service, tech support, etc.
      – 20% are outbound, telemarketing types. However, many in the 20% make more (tons of) money than the 80%.
      – Verbal English language skills is key to getting hired for the 80%: intonation/diction and correct grammar.
      – Selling skills outweigh verbal English skills in the 20%.
      – Best, cheapest way for you to practice verbal English is to read a book aloud everyday – Yep! That’s “everyday.”
      – Learning US geography means only the states and time zones. You don’t need to memorize cities.
      – Night shift takes a toll on everyone biologically. Find ways to sleep properly during day-time.

      Good luck on your plans but finish your studies first. That’s an edge you’ll have inside the call center when promotions start coming in.

      Raffy

      Like

      Raffy Pekson II

      July 3, 2009 at 6:03 am

  2. […] sales inbound voice support and non-voice based segment of contact center services.Jeremy Ollave, Bits and Snippets of the Philippines, May […]

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